Introduction

Welcome to MasterDish. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy provides a comprehensive overview of how we collect, use, disclose, and safeguard your information. Whether you are using our website, mobile applications, or any other related services, our aim is to ensure your data remains secure while enhancing your experience with our platform. By interacting with our services, you trust us with your information, and we take that responsibility seriously. We adhere to the highest standards of data privacy and security to protect your rights and provide a transparent explanation of our practices.

Information We Collect

We collect information to provide better services to our users and to continuously improve our platform. Below is the type of information we gather:

1. Personal Information

• Account Information: Name, email address, phone number, and login credentials when you create an account.
• Payment Information: Details necessary for payment processing, including credit card details and billing addresses.
• Communication Information: Information you provide when contacting customer support or interacting with surveys.

2. Usage Data

• Details about how you interact with our platform, such as IP address, browser type, device information, and usage logs.
• Transactional data such as order history and payment records.

3. Location Information

• If you enable location-based features, we may collect your geographical location to enhance your user experience.

4. Third-Party Data

• Information received from partners to enhance the service experience.

How We Use Your Information

We use the information collected for the following purposes:

1. To Provide and Enhance Our Services:

• Managing orders, payments, and reservations.
• Ensuring smooth operation of restaurant management features.

• Sending notifications, updates, and promotional materials related to our platform.

• Protecting against unauthorized access and ensuring compliance with applicable laws and regulations.

• Analyzing usage data to enhance user experience and platform functionality.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data under the following circumstances:

1. With Service Providers:

• Third-party vendors who assist us with payment processing, data analytics, and system functionality.

• When required to comply with applicable laws, regulations, or legal processes.

• To provide integrated services like POS systems or loyalty programs, with your consent.

• In case of a merger, acquisition, or sale of company assets, your information may be transferred as part of the business transaction.

Data Security

We implement industry-standard measures to secure your information, including:

• Encryption Protocols for Sensitive Data: We employ advanced encryption protocols to ensure all personal and financial information is transmitted and stored securely. This includes using Secure Socket Layer (SSL) technology for data transmission and advanced encryption standards (AES) for data at rest. Additionally, access to encrypted data is strictly restricted to authorized personnel, further safeguarding sensitive information.
• Regular Audits and Vulnerability Assessments: Our systems are subjected to regular security audits and vulnerability assessments to identify and mitigate potential risks. These efforts help maintain a secure environment for your data.
• Secure Storage and Compliance: All collected data is stored in secure servers with strict access controls. We comply with applicable laws and regulations governing data security and privacy, ensuring that your information is handled responsibly and transparently. Our infrastructure is designed to withstand evolving threats, providing robust protection against data breaches and unauthorized access.

Retention of Data

We retain your personal data only as long as necessary to provide services or comply with legal obligations, which may include maintaining accurate business and financial records or resolving disputes. This retention period ensures we fulfill our contractual and legal commitments while providing seamless continuity of service. Upon your request, and subject to legal requirements, we will delete your account and associated data. However, some information may be retained for purposes such as fraud prevention, troubleshooting, or compliance with applicable laws and regulations. Our aim is to balance your privacy rights with our obligations to ensure lawful and effective operation of our services.

Your Rights

You have the following rights regarding your personal information:

1. Access and Correction:

• Request access to the data we have collected about you and correct inaccuracies.

• Obtain a copy of your personal data in a structured, electronic format.

• Request deletion of your personal information, subject to legal requirements.

• Withdraw your consent to data collection and processing at any time.

• Request that we limit the processing of your data in specific circumstances.

• Object to the processing of your data for purposes such as marketing or automated decision-making.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance platform performance.
• Personalize your experience.
• Provide analytics for optimization.

These cookies are categorized into essential, functional, and performance cookies. You can manage your cookie preferences in your browser settings. Disabling certain types of cookies may affect your experience on our platform.

Third-Party Links

Our platform may include links to third-party websites or services for your convenience or to provide additional features. While we strive to ensure these links lead to reputable sites, we are not responsible for the privacy practices, policies, or content of these third-party websites. We strongly encourage you to review the privacy policies of any external sites you visit to understand how they collect, use, and protect your data. Please note that your interactions with these third-party websites are solely governed by their respective terms and policies, not by this Privacy Policy. By following these links, you acknowledge that MasterDish cannot be held liable for any issues arising from the use of these external platforms.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, to enhance clarity and transparency, or to address evolving operational, legal, or regulatory requirements. We are committed to ensuring you remain informed about how your personal data is handled. When updates are made, we will notify you through our platform or via email if significant changes occur. The revised policy will be effective immediately upon posting on our website, and we encourage you to review it periodically to stay informed about any updates. By continuing to use our services after these updates, you acknowledge and accept the revised terms of the Privacy Policy.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: support@masterdish.com
• Address: MasterDish, Lomé, Togo

By using MasterDish, you consent to the terms outlined in this Privacy Policy. Your engagement with our platform signifies agreement with our data collection, usage, and sharing practices, as detailed above. This consent also includes acknowledgment of your rights under this policy and an understanding of the measures we have implemented to safeguard your data. Additionally, you agree to review this policy periodically for updates, ensuring you are always informed of how your information is handled. Should you have any questions or require further clarity, we encourage you to reach out to us through the provided contact details.